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> Web Screen Painter Login Failure, After initial WSP login it can't locate to the wspmain.htmpl file
teddy
post Aug 2 2013, 01:33 AM
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Hello:

We have installed Service Desk 12.5. and in another server we put web screen painter.

Now, we run this wsp.exe and The Web Screen Painter displays a standard CA Service Desk Manager login form in a browser. But when we try to login it fails and show the following error message: wacko.gif


AHD04407:CA Service Desk Manager html generation error. Could not find or process 'wspmain.htmpl'.

AHD04714:Unable to open file wspmain.htmpl at ?: No such file or directory (2) userid=Administrator


Does anybody know how to do that?

Regards
Teddy
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