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> How to upload bulk knowledge documents to CA Service Desk, How to upload bulk knowledge documents from rightanswers website to SD
prasadp
post Jun 12 2012, 03:40 AM
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Hi Team,

Could you please help me on uploading bulk thrid party knowledge documents into CA Service Desk Manager Application.

We need to upload bulk knowledge documents from 'Right Answers' website to Service Desk application.

Can any one please help me on this task to complete.

Thanks & Regards
Prasad.
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prasadp
post Jun 12 2012, 03:43 AM
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Hi Team,

Could you please help me on uploading bulk thrid party knowledge documents into CA Service Desk Manager Application.

We need to upload bulk knowledge documents from 'Right Answers' website to Service Desk application.

Can any one please help me on this task to complete.

Thanks & Regards
Prasad.
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estli01
post Jun 12 2012, 09:21 AM
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What version are you using? The process is different for different versions.
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prasadp
post Jul 5 2012, 05:22 AM
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USD version 12.6
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estli01
post Jul 5 2012, 12:06 PM
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Knowledge Export/Import is detailed in the Administration Guide starting on page 722.

Have you talked with the folks from Right Answers?
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