Set Defaults on Manual Notify

From SDU

Overview

This article provides instructions on how to automatically set the recipients of a Manual Notification to Affected End User and Group and then have the ability to remove them.

Procedures

Step 1. Edit the nf.htmpl form

In the head of nf.htmpl, look for the following code:

function initNames() {
<PDM_IF $dob.notify_list.length == 0>
		// Cope with Netscape's lack of resizing:
		document.main_form.notify_list.options.length = 0;
</PDM_IF>

if (document.main_form.in_names.value == ''){
document.main_form.in_names.value = '$args.customer.combo_name::$args.group.last_name';
document.main_form.in_ids.value = '$args.customer.id $args.group.id';
}

For r11.x releases it is recommended that you edit your pages via the Web Screen Painter. For older releases you must edit the files directly.

Step 2. Clear the web cache

The final step is to clear Service Desk's cache. The methods vary depending on release.

For r11.x releases publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.

For older releases execute pdm_webcache from a command prompt on the Primary Server. There is no need to run this command on the Secondary Servers.