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SPELL CODE to Make ACT / EVT INTERNAL

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The requirement is that whenever an event / activity is performed - e.g. SLA VIOLATION - then that activity should be logged as Internal so that Employees would not be able to view it. If new activities are added - e.g. UPDATE FIELD - to ticket (CR) who's SLA is already violated then log that activity as Internal. To achieve the above requiremtn I have written two mod and spel files.

  1. MOD File (zactint.mod)
MODIFY alg POST_VALIDATE zevt_set() 125 FILTER( EVENT("INSERT")) ;
  1. SPEL File (zactint.spl)
//method zevt_set() 
//Sets the EVENT of SDMr12.1 as internal =>1
//author: adi : adi_g001@yahoo.com
//********************************************************
 
alg::zevt_set( ... ) {
       logf(SIGNIFICANT, "SPELL zevt_set %s",type.code);
if(type.code == "EVT")
{
	send_wait(0, this, "call_attr", "internal", "set_val", 1,"SURE_SET"); 
	if ( msg_error() ) {
      	logf(ERROR, "Error initializing object:%s",msg[0]);
	  	return;
    	}
}
logf(SIGNIFICANT, "SPELL zevt_set %s",internal);
}


Save the above files in $NXOOT/site/mods/majic folder and bounce the SDMr12.1 services.


--Mitu 01:54, 31 January 2010 (MST) Of course, it is much simpler to actually mark the 'Event Occured' Activity type as Internal from the Administration ('Notifications->Activity Notifications') and no customization is needed.

This page was last modified 08:54, 31 January 2010.  This page has been accessed 3,163 times.  Content is available under Attribution-Noncommercial-Share Alike 3.0 UnportedDisclaimers