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1000 Member Milestone on LinkedIn
Another milestone has been reached with SDU, this time with our LinkedIn Group site. If have not dones so already get to the ServiceDeskUsers Group.
--Gityerfix 17:00, September 28 2011 (EST)

Hyper Notification - Unable to install fixes on r12.5
After installing Service Desk Manager r12.5 via installation media DVD03092318E.iso, patches may not install properly. The new install media changed dates of all deliverables to a later date than from the original r12.5 GA install media. As a result, some patches created before the curernt install media date may not fully install properly. Please follow the link below for more details. Click here for more details
--Gityerfix 10:04, 09 August 2011 (EST)

Hyper Notification - Cumulative #1 patches for r12.6
CA Support would like to inform you of the availability of CA Service Desk r12.6 cumulative #1 patches published on July 28th, 2011. Please follow the link below for the fix list and download details. Click here for fix list and download details
--Gityerfix 09:19, 03 August 2011 (EST)

3000 Member Milestone
We are pleased to announce the achievement of 3000 registered members. At an average of 75 new memners a month, it has taken just 3 1/3 years to reach this mark. We've also surpassed 900 members of the ServiceDeskUsers LinkedIn group and 27,000 forum posts on SDU. Thank you to all the content contributors who generously donate their time and expertise to helping out others.
--Gityerfix 16:00, 15 July 2010 (EST)

CA Service Desk Manager 12.6 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.6 is now available by electronic download on support.ca.com.
--Gityerfix 14:52, 07 June 2011 (EST)

Search your own Knowledge content directly from IE
I've been absent for a while, but thought I would share with the community a nice little enhancement that my company developed to add the convenience of knowledge searching directly from IE. Click here to view the details
--Gityerfix 12:35, 19 November 2010 (EST)

Hyper Notification - FAST ERP license expires June 1
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010. CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. Click here for complete description and solution
--Gityerfix 10:25, 12 May 2010 (EST)

• Get to the ServiceDeskUsers Group
  
• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

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